Charleston Ketamine Center
Effective Date: April 6, 2026
Charleston Ketamine Center (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, https://charlestonketaminecenter.com/.
Information We Collect
We may collect personal information that you voluntarily provide through forms on our website, including your name, email address, phone number, and any information you submit through contact or appointment request forms.
We also automatically collect limited non-identifiable data through analytics tools, including your IP address, browser type, device information, and pages visited on the site.
How We Use Your Information
We use the information collected to respond to inquiries and appointment requests, communicate with you regarding services, improve website functionality and user experience, and monitor website performance and traffic trends.
Analytics and Tracking Technologies
We use Google Analytics and Google Search Console to better understand how visitors use our website. The data collected is aggregated and does not directly identify individual users. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites.
HIPAA Notice and Protected Health Information (PHI)
If you submit information through our website forms, that information may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We take reasonable administrative, technical, and physical safeguards to protect your information. However, standard website forms and email are not always fully secure methods of transmitting sensitive health information. If you are sharing highly sensitive medical details, we recommend contacting our office directly by phone.
Substance Use Disorder (SUD) Privacy Protections
Charleston Ketamine Center recognizes that information related to Substance Use Disorder (SUD) treatment is subject to additional federal confidentiality protections under 42 CFR Part 2. Any information identifying you as seeking or receiving SUD-related services will be treated with heightened confidentiality and will not be disclosed without your explicit written consent, except where permitted or required by law. These protections are stricter than standard HIPAA requirements and are designed to ensure your privacy.
How We Protect Your Information
We implement reasonable safeguards to protect your information, including secure website hosting environments, access controls to limit who can view submitted information, and the use of reputable third-party service providers.
Sharing of Information
We do not sell or rent your personal information. We may share your information only as necessary to operate our business, comply with legal obligations, or protect our rights, and only in accordance with applicable privacy laws.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to such requests in accordance with applicable laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Charleston Ketamine Center 570 Long Point Rd.
Suite 150
Mt. Pleasant, SC 29464